10. Support & Maintenance
Long-Term Reliability and Growth
Software is a living entity that needs care. Our relationship doesn't end at launch. We offer tiered maintenance packages to keep your system secure, update dependencies, and implement minor feature enhancements.
Support Tiers:
Standard: Business hours support, monthly security patches.
Pro: 24/7 monitoring, priority bug fixes, quarterly performance audits.
Enterprise: Dedicated reliability engineer, custom SLA, feature roadmap planning.
Maintenance Activities:
Monitoring: Real-time tracking of server health and error logs.
Patching: applying security updates to OS and libraries.
Backups: Regular automated backups and disaster recovery drills.
Optimization: Periodic code reviews to improve efficiency and speed.